Return policy.
Return & Replacement Policy
At Stitched By Whit, we take pride in creating high-quality, made-to-order items for our customers. Because many of our products are customized specifically for each customer, please review our return and replacement policies before ordering.
CUSTOM & PERSONALIZED ITEMS
All custom, personalized, and made-to-order items are final sale and cannot be returned or exchanged due to sizing, color choice, design selection, or change of mind. This includes items personalized with names, numbers, initials, team/school information, custom colors, logos, or other specific design requests.
Please carefully review all sizing, spelling, personalization, and order details before submitting your order.
NON-CUSTOM ITEMS
Non-custom items may be returned within 14 days of delivery for store credit only. Items must be unworn, unwashed, unused, and in their original, resellable condition.
Customers are responsible for return shipping costs. If a prepaid return label is requested, a $6 return shipping fee will be deducted from the store credit issued. Original shipping charges are non-refundable.
DAMAGED, DEFECTIVE OR INCORRECT ITEMS
If you believe you received an item that is damaged, defective, or was made incorrectly, please contact Stitched By Whit within 30 days of delivery or pickup.
Please include your order information and clear photos showing the issue. Once reviewed, Stitched By Whit will determine the appropriate resolution, which may include a repair or replacement of the original item ordered.
Issues reported more than 30 days after delivery or pickup are not eligible for replacement or repair.
Because we do not manufacture the blank garments themselves, normal wear and tear or issues related to the garment itself are not considered decoration defects. This includes, but is not limited to, pilling, fading, shrinking, stretching, staining, or general deterioration from wear and washing.
Items that have been improperly washed, dried, ironed, altered, or otherwise cared for contrary to the recommended care instructions are also not eligible for replacement.
ORDER ERRORS
If Stitched By Whit makes an error with your order, please contact us within 30 days so we can make it right. If the item was produced according to the information submitted by the customer, including incorrect spelling, sizing, numbers, colors, or other personalization provided at the time of ordering, the item is not eligible for a free replacement.
PLEASE NOTE
• Returns or replacements will not be accepted outside of the timeframes listed above.
• Store credit is issued only for eligible non-custom returns.
• Original shipping charges are non-refundable.
• Customers are responsible for securely packaging returned items.
• Replacement items, when approved, will be for the same item/design originally purchased and cannot be exchanged for a different product or design.
• Proof of purchase may be required.
To initiate a return or report an issue with an order, please contact us at shop@sbwembroidery.com and include your order number, a description of the issue, and photos if applicable.